NORTH CENTRAL FLORIDA (352today.com)—Duke Energy Florida is urging customers near the West Coast to prepare for “catastrophic” storm surges from Hurricane Milton.

The company says the storm’s destruction may result in a lengthy power restoration process, resulting in “extensive” power outages.

Duke Energy Florida has readied over 16,000 workers to respond to 1 million power outages once the harsh weather subsides.

“Duke Energy Florida asks that our customers prepare now – before it’s too late – for exceptionally high storm surge, strong winds, and heavy rainfall that will cause extensive damage, not only to their homes and businesses but to our equipment and infrastructure as well,” says Todd Fountain, Duke Energy Florida storm director. “While our crews are ready to begin the power restoration process as soon as it’s safe, we want to manage our customers’ expectations and ensure they are planning for extended outages.”

Duke Energy says customers should contact them to update their personal information and communication preferences before the storm hits.

The company has laid out safety protocols ahead of Hurricane Milton’s landfall:

  • Follow the guidance and instructions of your state and local emergency management officials.
  • In case of strong winds, stay away from windows and doors, even if covered. Seek shelter on the lowest floor in a small interior room, closet, or hallway.
  • If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box.
  • Disconnect or turn off any nonessential electrical equipment that may start automatically when power is restored to avoid overloading circuits.
  • Never replace a fuse or touch a circuit breaker with wet hands, or while standing on a damp surface.
  • Do not walk, swim, or drive through flood waters. Just six inches of fast-moving water can knock you down, and one foot of moving water can sweep your vehicle away.
  • Do not open freezers or refrigerators more than necessary. Opening these appliances will allow food to thaw quickly. For more information, see the FDA’s food safety guidelines.

Duke Energy customers who experience an outage during the storm can report it in the following ways:

  • Visiting duke-energy.com on a desktop computer or mobile device
  • Using the Duke Energy mobile app (download from a smartphone via Apple Store or Google Play)
  • Texting OUT to 57801 (standard text and data charges may apply)
  • Calling the automated outage reporting system at 800.228.8485

The most up-to-date information about power outages can be accessed on Duke Energy’s Outage Map or by enrolling in Outage Alerts.

Visit the 352today Hurricane Weather Center to track Milton’s latest trajectory, learn how to prepare, and find important resources including sandbag and shelter locations. Stay connected with us for real-time updates and tips to keep you and your family safe.

Download our app for important updates on Milton before, during, and after the storm.